7eleven Privacy Policy: Protecting Your Personal Information
This Privacy Policy explains how 7eleven collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Information We Collect
When you register and use the 7eleven platform, we collect certain categories of information to ensure our services are delivered securely and effectively. The main categories are as follows:
Account Information
This includes your full name, date of birth, email address, phone number, and identity verification details provided during registration. This information is required to verify your identity, process transactions, and comply with applicable legal obligations.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect information related to the payment methods you use, such as TNG eWallet, FPX, and required bank account details. We do not store your full card number or online banking password.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser version, IP address, and usage log data. This information helps us identify technical issues, prevent fraud, and improve the overall user experience.
Usage Data
We record activity patterns within the platform, including games played, bets placed, session duration, and account setting preferences. This data is used to improve our services and provide more relevant recommendations to users.
Purpose of Data Use
Information collected by 7eleven is used solely for legitimate, defined purposes. We do not use your data for anything unrelated to the provision of our platform services. The primary purposes are:
- Account Management: Processing registrations, verifying identities, and managing user account settings.
- Transaction Processing: Facilitating MYR deposits and withdrawals via supported local payment methods.
- Platform Security: Detecting and preventing fraud, unauthorised access, and activities that violate our terms of use.
- Service Improvement: Analysing usage patterns to improve platform performance and overall user experience.
- Service Communications: Sending important notifications relating to your account, transactions, or policy updates.
- Legal Compliance: Meeting legal and regulatory obligations applicable in Malaysia.
We will not use your information for third-party marketing without your explicit consent.
Cookie Usage & Tracking Technologies
The 7eleven platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you access our website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login session verification and transaction security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymised information about how users interact with the platform to help us identify and resolve technical issues.
- Functional Cookies: Remembering your preferences and settings — such as language and display options — for a more personalised experience.
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.
Data Storage, Security & Third-Party Sharing
Storage & Retention Period
Your personal information is stored on servers protected by robust physical and technical security measures. Active account data is retained for as long as your account remains active. Following account closure, certain data may be retained for a specified period for legal compliance and fraud prevention purposes before being permanently deleted.
Technical Security Measures
All data transmitted between your device and 7eleven's servers is protected through industry-standard encryption. Access to users' personal information is restricted to staff who require it for operational purposes only, and all access is logged and monitored.
Third-Party Sharing
7eleven does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following circumstances:
- Trusted payment service providers for processing your MYR transactions.
- Competent authorities where required by law or court order.
- Any party involved in a merger, acquisition, or asset transfer, with appropriate notice provided to users.
All third-party service providers we engage are bound by strict confidentiality agreements and are not permitted to use your data for any purpose beyond what has been specified.
User Rights & How to Contact Us
Access & Correction Rights
As a 7eleven user, you have the right to access the personal information we hold about you at any time. If you find that any information is inaccurate or outdated, you may request a correction through your account settings or by contacting our customer support.
Right to Erasure
You have the right to request deletion of your personal information, subject to applicable legal and operational requirements. Deletion requests will be processed within a reasonable timeframe. Please note that deleting certain data may result in the closure of your account.
Changes to the Privacy Policy
7eleven reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any material changes will be communicated via in-platform notifications or email. The date of the most recent update will be displayed at the top of this document.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our team by email at: [email protected]. You may also refer to the FAQ us for answers to frequently asked questions.
Questions About Your Privacy?
If you need further clarification or wish to submit a request relating to your personal data, contact us or check the FAQ section for quick answers.
FAQ Register Account